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Ordering: (Monday thru Friday deliveries)

To place an order to a person call 718-589-5000. These orders must be placed before 11 pm. for same day delivery. Speak to your Fresco sales representative for more info.

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Deliveries

Fresco delivers 5 days a week, Monday through Friday. We strive to make on-time deliveries. To help us achieve this goal, please arrange a delivery window with your salesperson prior to placing your first order. When arranging your first delivery also in form your salesperson of any issues our driver may need to be aware of (i.e. building security, loading dock information, specific delivery entrances, etc)

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Order Minimums

Please be advised that we require a minimum order amount of 4 Pallets for delivery in New York City.
All other areas outside of New York City require a minimum order of 6 Pallets.

Note: If you do not reach the minimum case order requirement, your order will not be shipped.

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Receiving your Delivery

When receiving product we ask that you take special care in regards to the packaging. While it is understood that you often have to see the product before deciding whether you are going to accept or reject it, we request that you not tear or cut open boxes or bags and also that you not discard of the original packaging until you are sure you will be using the product.

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Holidays

Fresco is closed six days a year, in observance of all the major holidays: Christmas, New Year’s Day, Thanksgiving, Memorial Day, 4th of July, and Labor Day. You can expect us to be delivering on all other holidays. Please check with your sales representative for any changes to these holiday closings.

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Returns:

We encourage customers to inspect products upon delivery. In the event that you reject any products, doing so with our driver at the time of delivery is best. Our drivers are able to issue an invoice correction memo on the spot the day of delivery. If you would like to return product after receiving, Fresco has a 24 hour return policy on all products. Contact your salesperson and have your invoice number when making the request for pick up or if you have any issue’s with your delivery. All returns must be sent back in their original shipping package in re-sellable form, otherwise credit will not be issued.

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